Are the tickets booked on date and time slot?
Yes. Your tickets are only valid on the date and time slot that you picked during the booking proces. It’s not possible to do the canal cruise earlier or later.
I have not received my e-tickets – what should I do?
Please send an e-mail to email@example.com with the name on your ticket, the date and (if applicable) the time you have booked tickets for or call us at +31 20 679 1370.
Does Blue Boat Company accept credit cards?
Of course! We accept Visa, MasterCard & American Express. We do have a € 25 minimum on credit card payments.
Is it warm on boat?
Yes, our comfortable and heated boats will keep you warm during the cold winter months!
Will there be a guide on board?
Our regular Amsterdam Light Festival cruise includes an audio guide in Dutch and English that tells you a fun and informative story about the art works and places that you’re passing. Your captain is also your live guide on the open boat!
Do I have to wait for a long time?
We request everyone to arrive at least 15 minutes earlier, so that we can calmly board the boat and leave on time.
There aren’t any children’s ticket available for the open boat. Are they sold out?
We don’t have children’s tickets for the open boat so you’d have to buy regular tickets for them. But kids are more than welcome!
Blue Boat is an official partner of the Amsterdam Light Festival. What does this mean?
Correct! That means that we’ll provide you with the official audio guide and ensures that you’re receiving the correct information. In addition, we make a payment to the festival. This finances the festival and ensures that they can continue every year.
Can I bring my own food?
Unfortunately it is not allowed to bring your own food and/or drinks on board the city canal cruise or the evening cruise.
Can I bring a pram/stroller on board?
Strollers have to be folded up as much as possible and left at the dock.
Can I bring my dog?
Unfortunately, pets are not allowed on regular cruises (except guide dogs). If you book a private boat, we do allow pets under certain conditions.
Do you have a special children’s price?
Children under 3 are free, provided they sit on their parent’s lap. For children aged 3-11, we have a special children’s rate.